Warranty Policy

CLEAR IT SECURITY’S ONE-YEAR LIMITED PRODUCT WARRANTY

CLEAR IT SECURITY is known for its legendary installation services, warranty protection and exceptional customer service. When purchased through an authorized CITS agent, products marked with our One-Year Limited Warranty are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from date of original purchase.

CLEAR IT SECURITY will, at its sole option, replace any defective product with the same product or one of equal or lesser value during the warranty term. Replacement products provided under here under are warranted against defects in materials and workmanship from the date of replacement for 90 days or, if longer, for the remainder of the original warranty period. This warranty is non-transferrable and covers only the original end-user purchaser.

CLEAR IT SECURITY’S ONE-YEAR AND 30 DAY LIMITED INSTALLATION LABOR WARRANTY

Most products sold and professionally installed by CLEAR IT SECURITY also come with our One-Year Limited Installation Warranty which covers installation workmanship under normal use for a period of one year from date of original purchase. Any products not purchased from CITS but professionally installed by CLEAR IT SECURITY cover installation workmanship under normal use for a period of 30 days from date of original purchase.

CLEAR IT SECURITY will, at its sole option, replace, adjust, re-mount or remove any product that is not functioning normally due to installation workmanship during the warranty term. Labor service provided under here under are warranted against defects in installation workmanship from the date of replacement for 30 days or, if longer, for the remainder of the original warranty period. This warranty is non-transferrable and covers only the original end-user purchaser.

WARRANTY/EXCHANGE/RETURN SERVICE

In the event you are not satisfied with your purchase, you may return the unopened product for a replacement, exchange or refund of the purchase price if the following conditions are met:

  • Product subject to a return request must have been purchased directly from CLEAR IT SECURITY.
  • A valid invoice/sales order from CLEAR IT SECURITY must accompany your return request.
  • Returned products must be unopened and in like-new resalable condition.
  • Return requests must be submitted within 14 days of original purchase.
  • Once your return request is approved, CLEAR IT SECURITY will issue you an RMA# to include with your return. All returns must be pre-authorized by the CITS Customer Service Department. Unsolicited returns will not be refunded and will be returned.
  • Your RMA# must be clearly marked on the outside of the packaging.
  • All returns must be post-marked within 7 days of an RMA# issuance.
  • Customer is responsible for all costs associated with returning product to CITS. Shipping charges are non-refundable.

To request a replacement or refund, please fill out the Warranty Request Form provided by CITS to obtain a Return Material Authorization Number. You will be required to return the defective product together with the proof of purchase to CITS. The RMA number should be clearly written on the outside of the package containing the product being sent to CITS. CITS will not accept a return that does not have a RMA number on the outer packaging. As stated above, the customer shall bear the cost of shipping the product to CITS. CITS will cover the cost of shipping the product back to the customer after the completion of server under the limited warranty. Any product returned to CITS without an RMA number or proof of purchase will be returned to the customer at the customer’s cost.

RETURN SHIPPING ADDRESS

Once an authorized RMA# has been issued by CITS, please return your product to the following address within 7 days of issuance:

CLEAR IT SECURITY (RMA#)
7116 Sparrow Pt
Fort Worth, TX 76133

EXCLUSIONS

CLEAR IT SECURITY’s One-Year and 30 Day Limited Warranty does not cover misuse, accident, acts of God (i.e. lightning, hail, water, storms or electrical surges) or abuse; damage to any non-CLEAR IT SECURITY product, including, but not limited to device damage or loss of data; product purchased through unauthorized resellers; promotional items; or incidental or consequential damages. You specifically agree that CLEAR IT SECURITY shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any CLEAR IT SECURITY product or service. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations of exclusions may not apply to you.

Except as set forth above, CLEAR IT SECURITY makes no express or implied warranties and CLEAR IT SECURITY will, at its sole option, replace any defective product with the same product or one of equal or lesser value during the warranty term. Replacement products provided under here under are warranted against defects in materials and workmanship from the date of replacement for 90 days or, if longer, for the remainder of the original warranty period. This warranty is non-transferrable and covers only the original end-user purchaser. expressly disclaims any and all warranties including any warranty of quality, merchantability, or fitness for a particular purpose. Some jurisdictions do not allow the exclusion of implied warranties or limitation on how long an implied warranty may last, so the above limitations of exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or by country or province).

LIMITATION OF LIABILITY

In no event shall CLEAR IT SECURITY, its Officers, Directors, Distributors, Suppliers, or Agents (collectively “company”) be liable to you or any third party for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of or in connection with the use of any CLEAR IT SECURITY product, including, without limitation, device damage, data loss, or loss of use of any product, even if company has been advised of the possibility of such damages. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of company shall be limited to the amount actually paid by you for the product. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

CONSUMER PROTECTION

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above (“consumer laws”), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, CLEAR IT SECURITY’s liability is limited, at its sole option, to replace the product.