Support

At CLEAR IT SECURITY support and service is available for both products we offer and the ones you already own.

Our highly trained group of support technicians and consultants are available via phone, text, email or chat during normal business hours. On-site service, remote control, after hours support and emergency service options are available as well. Support is included free for the first 90 days after a CITS system is installed, and thereafter if an authorized maintenance agreement is signed. Some of the benefits of purchasing a maintenance agreement include:

  • Unlimited Software Phone Support
  • Surveillance System Trouble Monitoring
  • Faster Response to Emergency Service Calls
  • Faster Response to Non-Emergency Service Calls
  • Priority Replacement for all CITS Equipment
  • Discounted Labor Rate for term of Agreement
  • Discount on all Surveillance Parts and Equipment
  • Surveillance Consultation & Training Discounts
  • Software Updates and Enhancements
  • Annual Inspection and Maintenance Visit
  • Extended Warranty Agreement Discounts

CITS Service Agreements are an annual contract which either party may cancel within 30 days of contract
renewal. Agreements are invoiced annually or quarterly, depending on customer’s preference and can be paid by check, credit card, or ACH payment. Please contact your CITS representative for more information.

Need help with your security alarm system, camera system, computer/laptop, automation setup, TV, cabling or anything else? We are here to help! Feel free to contact us if you don’t find the information you are looking for or need anything at all!

Zmodo

Beam Wifi Extender

Beam Quick Setup Guide

Doorbell Camera

Phone Support: 217-903-5037
Hours: Mon – Fri 8AM – 8PM CST


ZOSI DVR Security Cameras

PC client software

ZOSI View – DVR PC Client software (latest version)

ZOSI View – DVR PC Client software (previous version)

All Support provided by CLEAR IT SECURITY (817) 715-8324